Refund policy

Refund and Return Policy

Last updated: 27 October 2026

RITU RANI operates wishascentltd.shop. Every order is checked and packed by hand before it leaves our warehouse. This policy explains how returns and refunds work for purchases made through our online store, and it sits alongside your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

30-day return window

You may request a return within 30 calendar days of receiving the last item in your order. The window starts on the delivery date of the final item, not the order date. Items must be unused, in the same condition as received, with all original packaging, accessories, manuals and protective films still present.

How to start a return

Email info@wishascentltd.shop with your order number, the item you wish to return and the reason. We reply with return instructions within one business day. Please do not ship anything back before you receive those instructions, because we need to track the parcel and inspect it on arrival.

Return shipping

Unless an item is faulty, damaged in transit or not what you ordered, you pay the cost of return shipping and should use a tracked courier service. We do not charge a restocking fee. Keep the tracking number until your refund is complete. For faulty, damaged or incorrect items we arrange the return at our cost.

Refunds

Once the returned item arrives and passes inspection, we email you to confirm whether the return is approved. Approved refunds go back to the original payment method within 5 business days of approval; your bank or card issuer may need additional time to post the credit. We refund the item price and the standard delivery charge. Upgraded or express delivery charges are refunded only where the law requires it. Return shipping is not refunded unless the item was faulty, damaged or incorrect.

Faulty, damaged or incorrect items

Please inspect your order as soon as it arrives. If something is faulty, damaged in transit or not the item you ordered, contact us within 7 days of delivery with your order number and clear photographs of the item and its packaging. We will arrange a repair, replacement or refund, and we cover the reasonable cost of returning the item. Under the Consumer Guarantees Act 1993 our goods come with guarantees that cannot be excluded, including that they are of acceptable quality and fit for purpose.

Cancellations

You can cancel an unfulfilled order at any time before it is fulfilled by emailing us with your order number. If the order has already been dispatched, please use the return process instead. Once an order is fulfilled it cannot be cancelled through the store, but you may still return it under this policy.

Items we cannot accept

We cannot accept returns for gift cards, products that have been used or installed, products damaged by misuse or accidental damage, or items marked as final sale. This does not affect your rights where a product is faulty or not as described.

Contact

RITU RANI
49 Arapuni Street, Waikato, Putāruru 3411, New Zealand
Email: info@wishascentltd.shop
Phone: +64 22 167 4938

This policy is governed by New Zealand law and does not limit any rights you have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other applicable consumer law.